Product Management

FAQ > Product

 

What does the button ‘ON/OFF’ function as on the ‘Product Overview’ page?

This button allows you to control your product visibility on the website. Turning the button “OFF” will remove the product from the website; turning it “ON” will make the product visible.

 

How long can I put my products on sale for?    

 

There is no restriction on the length of the sale period. However, you will be required to follow the time frame and price markdown set for the campaign if you are participating in a specific campaign organized by the marketing team.

 

How often should I update my stock count?    

 

You are strongly advised to update your stock count on Seller Center at least 3 times a week, especially if you are a marketplace seller in multiple platforms. We recommend you to have at least 5 to 10 stock count reserved for our platform.

 

 

Help, my products have stock but are not visible?    

 

A couple of things to check before reporting this to our support team.

 

Are your products below 5 pieces? If so, then your items run a risk of being set to reserved stock. This occurs when a customer places an order using either debit or credit card. System automatically reserves the product and awaits clearance of payment. In this instance, please wait for 1-3 working days, if it’s still not visible, please report immediately through the Contact Form.

 

Have you recently updated your product’s content? If so, allow 1-2 working days for items to be approved.

 

 

My products have already been approved, but they are not showing up on the website. Why is this so?

 

Please allow at least 24 hours for the approved products to appear on the ZALORA website.

Additionally, here is a checklist:

  • Are the product stocks updated? Products with ‘0’ stock will not be visible on the website.
  • Are the “On/OFF” buttons switched to “ON”? Products with an “OFF” button will not be visible on the website.
  • Are the products disapproved/rejected during the QC process? This can be confirmed under the “Rejected” link on the Product Overview page. Rejected products will not be visible on the website.

 

If the problem persists, please contact support via the Seller Helpdesk Chat with on the bottom left of your Seller Center screen, or fill out our contact form here.