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Stock Discrepancy
- Regularly update your inventory, at least once a week.
- Plan for stock replenishment for Zalora.
- Avoid combining stocks for both physical and online stores.
- Please reach out to your AM or Seller Help Desk to extend lead time due to unforeseen circumstances.
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Wrong Price Updated
- Ensure the correct price is updated.
- Visit our Seller Academy > Get Started > Product Management > Upload Guides > Creating & Uploading Products for price update guideline.
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Defective Items
- Implement QC measures before shipping out the item.
- Allocate sufficient buffer stocks for Zalora.
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Suspected Syncing issue
- API seller: Contact your Account Manager or Seller Help Desk with evidence/supporting documents:
- API trace, audit log or video proof with timeline which clearly shows order was placed after stock converted to zero.
- Non API seller: Reach out to Seller Help Desk immediately.
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